Disconnect an automatic publishing account
Sign in to your TourScape studio and open a property’s Marketing workspace. Under Automatic publishing, cancel that account’s upcoming posts and check that each cancellation is confirmed. Then choose Disconnect next to the account. Accounts are shared across your own TourScape properties, so cancel upcoming deliveries on other properties too. Your original media, campaign drafts and delivery history remain available. Disconnecting does not delete posts already published on a social platform.
What the publishing service receives
Zernio handles social authorization and stores the credentials needed to post on your behalf. When you approve a campaign, it receives only the selected videos, captions, posting choices and schedule. TourScape saves the connected account identifiers and delivery records. Scheduling sends the approved content to an external service; it cannot recall copies already fetched or published. Automatic publishing is available to eligible members with connected accounts and provider capacity.
Bluesky, Telegram and Slack
Bluesky uses a dedicated app password rather than your main password. You can revoke it in Bluesky’s app-password settings. Telegram connects your chosen channel or group through the ZernioScheduleBot; removing its posting permission stops future publishing there. Slack connects the channel you choose and posts your caption and property link. Removing the provider app from a Slack workspace can affect other connections in that workspace. Cancel upcoming TourScape deliveries and disconnect in your studio first.
Earlier Meta-only connections
If you used the earlier Meta connection, contact us to remove its saved connection, or remove TourScape directly from Facebook Business Integrations as described below.
Remove Meta access entirely
In Facebook settings, open Business Integrations, select TourScape and remove it. When Meta delivers its removal notification, TourScape also deletes saved connections associated with that Meta account. Removing access does not delete posts you have already published elsewhere.
Request deletion
To request removal of social connection data across all your TourScape properties, email hello@gettourscape.com using your TourScape sign-in email. Include the Page name or ID; never send your password or access token. We verify ownership before deleting private account data.
Earlier Meta connection records
We save the selected Page’s name and identifier, the linked Instagram identifier and username if you select it, your Meta account identifier, authorization expiry and encrypted access credentials. Temporary account choices expire after ten minutes and are removed during subsequent connection requests. Disconnecting removes the live connection record immediately; hosting backups may retain earlier encrypted records according to the hosting provider’s retention policy. See our privacy notice for other project information.